ITIL is the most widely recognized framework for IT enabled services in the world. It supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL provides comprehensive, practical and proven guidance for establishing a service management system. It also provides a common language for businesses using IT-enabled services.
ITIL, the professionally recognized certification scheme, provides comprehensive, practical and proven guidance for an organization’s digital services and is utilized by 90% of Fortune 500 companies.
ITIL 4 is the evolution of this well-established framework, to provide a flexible end-to-end
IT/digital operating model for the delivery and operation of tech-enabled products and